FAQs & Policies
FAQsDo you take all levels?
Our in-studio classes are for adults only (18 and older). If you'd like to book a private event for your kiddos, we can bring the activity to you!
I can't make it to class, can I get a refund?
If your plans change, and you can't make it to the class, you MUST contact us 21 days before the class date. That is the ONLY way that we will offer a refund or credit. We are a small business that supports independent artists who need to prepare for classes ahead of time.
Is there parking?
2-hour street parking is available on Washington Blvd and in the surrounding neighborhood. Make sure to check signage as to avoid a ticket!
What can I use my gift card on?
Gift cards can be applied toward all classes and These Hands Makers Collective merchandise. Gift cards can not be redeemed for cash and do not expire.
Do you do private events?
Yes! We host all kinds of private events from birthday parties, to team workshops, private client meetings and more. Have a large company and need us to come to you? We'll bring the supplies and instructors, no problem. Inquire within to learn more!
Class Etiquette: All scheduled classes and workshops start and end on time. Please be prompt in your arrival and departure, as we often have other classes starting after yours. Arriving 30 minutes late to a class counts as a no-show, and no make up class will be offered. Teachers are subject to change.
Cancellation Policy: THESE HANDS, LLC. reserves the right to cancel any class due to low enrollment or unforeseen teacher conflicts. If a class is cancelled, we will do our best to reschedule the session. If you are unable to attend the rescheduled class, you will be issued a refund.
COVID Policy: If you test positive for COVID, please do not attend your scheduled workshop. Instead please contact us and let us know that you cannot attend. If you would like to receive a credit towards a future workshop, please email us your Positive PCR results (it must be a valid test with your name included) or a doctor's note. No refunds will be issued.
Our Terms: By signing up for a workshop or attending a function which we are hosting, you agree to the terms and conditions stated herein. You do hereby release THESE HANDS, LLC. or any person or persons acting on its behalf from liability for any bodily injuries sustained, or for loss or damage of any personal articles while on the premises or while participating in any activity sponsored by THESE HANDS, LLC. Furthermore, the undersigned agrees that in the event medical attention is required due to accident or illness, THESE HANDS, LLC. shall, without accepting fiscal responsibility, seek such medical services as it deems necessary and appropriate through EMs/911 and/or local hospitals.
Media Release: I hereby allow THESE HANDS, LLC. to take photographs, video, or audio of me and to use such materials for promotional and archival purposes only. If you wish to opt out, please make the instructor aware of that prior to the start of class.