Policies and FAQ's

Our Terms: By signing up for a workshop or attending a function which we are hosting, you agree to the terms and conditions stated herein. You do hereby release THESE HANDS, LLC. or any person or persons acting on its behalf from liability for any bodily injuries sustained, or for loss or damage of any personal articles while on the premises or while participating in any activity sponsored by THESE HANDS, LLC. Furthermore, the undersigned agrees that in the event medical attention is required due to accident or illness, THESE HANDS, LLC. shall, without accepting fiscal responsibility, seek such medical services as it deems necessary and appropriate through EMs/911 and/or local hospitals.

Media Release: I hereby allow THESE HANDS, LLC. to take photographs, video, or audio of me and to use such materials for promotional and archival purposes only. If you wish to opt out, please make the instructor aware of that prior to the start of class.

Class / Workshop Etiquette: All scheduled classes and workshops start and end on time. Please be prompt in your arrival and departure, as we often have other classes starting after yours. Arriving 30 minutes late to a class counts as a no-show, and no make up class will be offered. Teachers are subject to change.

Refund policy: THESE HANDS, LLC. reserves the right to cancel any class due to low enrollment or unforeseen teacher conflicts. If a class is cancelled, we will do our best to reschedule the session.  If you are unable to attend, you will be issued a refund. 

If you purchased your class on CourseHorse, then the CourseHorse Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.

Cancellation Policy: You may cancel a class for a full refund 21 days in advance of class/workshop start date. Cancellations made within 14 days of the class can be applied as a credit towards another class. Cancellations made within 7 days of the class are non-refundable.  This applies to all regular workshops. 

Gift Cards: Gift certificates can be applied toward all workshops, labs or These Hands Makers Collective merchandise.  Gift Cards can not be redeemed for cash.  Gift Cards do not expire.

Parking: Please note parking signs and regulation to avoid getting a ticket!